I’m using iCloud with Outlook to synch my Contacts and Calendar with my iPhone and iPad. This all worked without any issues until I upgraded to Windows 10.

When I try to open my Contacts or Calendar folder, I now get the error:

The set of folders cannot be opened. The information store could not be opened.

I also no longer have the iCloud buttons on the Ribbon to Refresh, see any Notifications or Share Calendar.

How can I get iCloud to work again with Outlook on Windows 10?

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I’ve added my Outlook.com account as an Exchange Active Sync (EAS) account to Outlook.

All folders synched except for the Drafts folder which appears as “Drafts (This computer only)”.

How can I make it sync and use the Drafts folder of Outlook.com?

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I'm organizing my emails into various subfolders which have subfolders of their own again. In addition, I'm using rules to automatically move messages to their corresponding folder.

Usually I keep this folder structure collapsed but then I can't see if a message arrived in any of these subfolders. Even these folder trees are expanded, I would have to scroll in order to see them all.

Is there a way to make the parent folder show the combined amount of unread items in any of the subfolders?

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I’m using Outlook.com without an @outlook.com address but an address from my own domain. Unfortunately, I can’t seem to configure that account in Outlook.

I also have an @gmail.com address connected to my Outlook.com account but that fails too.

I can configure it manually as an IMAP account but not as an Exchange account which I need to sync my Contacts and Calendar as well.

How can I configure my Outlook.com account in Outlook?

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I have an Outlook.com account and currently can access my email by using Outlook Mail via my browser.

How do I get my Outlook.com account in Outlook?

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I've accidentally moved a folder when I tried to select a different folder. I'm now not able to find back the folder anymore to move it back where it belongs. I've got a lot of folders so going through each and every one of them isn't really an option.

Is there a way in Outlook to search for a folder name?

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Someone has sent me a message but it still hasn't arrived. The sender has already sent it to me again but it still doesn't arrive either. I do receive other new messages from others though.

How do I troubleshoot this?

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I used to have a POP3 account for which I always had to backup the pst-file and I had no issues with restoring it when I needed it.

Now that I have switched to Outlook.com, I no longer have a pst-file but an ost-file.

I tried opening the ost-file, to test whether I could restore it, but Outlook doesn’t let me and expects a pst-file.

• Do I still need to make backups?
• What is the best way to backup and restore my Outlook.com mailbox?
• How do I convert this ost-file into a pst-file?

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With Google moving away from Basic Authentication and recommending to use OAuth instead, I want to enable 2-Step Verification for my Google account to increase security.

How do I best approach this and what changes do I need to make in Outlook to keep receiving my emails?

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A follow up question came in based on yesterday’s tip for directly inserting scanned images into a message;

Is it also possible to attach these scanned images as files instead of inserting them into the message body?

When scanning in a document such as a signed contract, it doesn't make sense to insert them into the message body.

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