Exchange In-Place Archive not visible in Outlook
At work we use Exchange where I have a mailbox and an Archive mailbox.
At work I can see both my mailbox and Archive mailbox in Outlook. As I also have Outlook at home (via Microsoft 365), I configured my work account at home as well. However, at home I can only see my mailbox but not my Archive mailbox.
How can I make my Archive mailbox visible at home as well?
The In-Place Archive (or in Outlook known as an “Online Archive”) mailbox of an Exchange account is only available with Office Professional Plus licenses, Microsoft 365 for Business/Enterprise subscriptions or when you are using a standalone installation of Outlook.
A “Professional Plus” license key can be obtained via Volume Licensing.
Any other license (not even the Standard Volume License) will not give you access to the Exchange Online Archive from within Outlook.
Which exact license do I need?
As the names of the specific Office licenses have changed quite a bit over the versions, below is an overview of licenses which support In-Place Archive.
Retail licenses
- Outlook 2019 stand-alone
- Outlook 2016 stand-alone
- Outlook 2013 stand-alone
- Outlook 2010 stand-alone
- Microsoft Office Professional Plus 2010
- Microsoft Office 2010
Volume licenses
- Microsoft Office Professional Plus 2019
- Outlook 2019 stand-alone
- Outlook 2016 stand-alone
- Microsoft Office Professional 2016
- Outlook 2013 stand-alone
- Microsoft Office Professional Plus 2013
- Outlook 2010 stand-alone
- Microsoft Office Professional Plus 2010
Microsoft 365 subscriptions
- Microsoft 365 Apps for enterprise
- Office 365 Enterprise E3
- Microsoft 365 Apps for business
- Microsoft 365 Business Standard
Alternative: Access your Online archive via Outlook on the Web (OWA)
If you need to access your Archive mailbox from home and don’t have an eligible license, then you could access your Archive mailbox via Outlook on the Web (OWA).
You can ask your mail administrator for the information needed to connect to OWA from home if you do not know the details.
Note: If you’ve created a pst-archive at work, it is not possible to access to that from home without making a backup copy of that pst-file for home usage.
Accessing your Online Archive via Outlook 2007
If you are still using Outlook 2007, then you’ll need to install the latest updates for Office 2007. This adds support to connect to your Online Archive but will not add Outlook 2010/2013/2016/2019/365 specific features such as integral search and archiving policies.
In addition, you’ll require one of the following licenses;
- Office 2007 Ultimate (Retail)
- Office 2007 ProPlus (Volume License)
- Office 2007 Enterprise (Volume License)
- Outlook 2007 Standalone (Retail or Volume License)
Administrator Notes
The use of the Personal Archive (or In-Place Archive) function in Exchange requires an additional Enterprise Client Access License (CAL).
Furthermore, compare the differences about the server integration features obtained via Volume Licensing.
When using Exchange Online as part of Microsoft 365, Exchange Online Archiving is available as a separate product (also compatible with Exchange On-Premises), and included in the Exchange Online standalone as well as the Microsoft 365 for Business and Microsoft 365 for Enterprise subscriptions which contain Exchange Online.
The amount of storage available for the Archive mailbox defers per license. For an overview see: Exchange Online Limits.
